Before we beginA few things worth knowing.
Can you take over from our current developer?
Yes. We start by understanding your goals and assessing the code, access, documentation, and infrastructure. That paid assessment identifies risks and the work needed before we agree to ongoing support. You’ll need permission to share the project and arrange the necessary access.
Do we need a monthly retainer?
Not every project does. Care can be scoped as hourly maintenance. Evolve reserves an agreed number of development hours each month. We’ll recommend an arrangement based on your priorities and workload.
How many free launch-support hours do we receive?
Your accepted proposal specifies the allowance and the support period starting after launch. It depends on your project. Those hours can cover fixes, handover help, and small improvements; they are separate from paid ongoing development. Any additional commitments in your contract still apply.
Are hosting and third-party costs included?
Development hours cover the agreed work. Hosting, software subscriptions, app-store fees, and other third-party charges are separate unless your proposal explicitly includes them. VAIF TECH clients can arrange VAIF Studio hosting separately at 10% off, with six-month or annual billing only.
Do you offer emergency or unlimited support?
Response times, availability, and any urgent-work arrangements are agreed in your proposal. Packages are based on scoped hours; they do not promise unlimited work or around-the-clock coverage.