About the role
Clients and customers reach out about their projects, ongoing support plans, software licenses, downloads, and hosting. You will be the first to answer: solve what you can, and route the rest to the right person with everything they need to help.
What you will do
- Respond to client and customer questions quickly and clearly.
- Help clients use the client workspace, downloads, and licenses.
- Log issues clearly and route technical requests to the development team.
- Follow up until each request is resolved.
- Suggest improvements to help content and processes based on common questions.
What you bring
- Experience in customer support, client services, or a similar role.
- Clear, patient, and friendly written communication.
- Comfort learning new software quickly.
- Reliable, organized follow-through.
Nice to have
- Experience supporting websites, software, or SaaS products.
- Familiarity with help desk or ticketing tools.
Pay
Pay structure and rate are discussed during interviews.